It will take 1-2 business days to process your order as part of our shipping process, regardless of the shipping option selected at checkout. We ship Monday through Saturday, excluding Sunday and Holidays, and we do NOT ship orders the same day. Please allow up to 2 business days for your orders to process; for example, if you order on Monday, your order should ship out on Tuesday or Wednesday. You will receive a confirmation e-mail with the tracking link to facilitate tracking your order once it ships. Please note that express shipping options and any third-party fees are non-refundable, and be aware of any international taxes and duties that may apply based on your location.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to avoid any possible delays with shipping.
Most packages are delivered to the mailbox or front door of the address provided; however, it is at the discretion of the delivery courier to determine if the package is safe to leave in the open. If they deem it unsafe, they will hold the package at a local post office or reschedule another delivery. Our best recommendation is to input a shipping address where you or someone else will be available to accept the package, such as a work address or a friend's address. For details regarding our returns policy, please refer to our website.
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. Following this, you will receive a second e-mail once your order has shipped, containing your tracking number and a link for tracking your order as it makes its way to you. Please allow 1-2 business days for processing and 2-5 business days for transit time, resulting in a total delivery time of 3-7 business days. If there are any issues with your tracking number or package delivery, contact the courier directly before reaching out to us. Also, please allow 1-4 days for the tracking information to appear. In some rare cases, the tracking information may not update, but rest assured you will still receive your order. If you have concerns regarding international taxes and duties, or you need to inquire about our returns policy, feel free to reach out to us after the estimated delivery time.
International customers (outside of the United States and Canada) are responsible for paying any applicable international taxes and duties, as well as any other fees deemed appropriate by your local Customs authority. These fees are payable to your local carrier or government and are not collected by Avany Naturals, nor can they be refunded.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient to complete the shipping process and receive the parcel. As we cannot advise on the specific amounts of these international taxes and duties, we recommend contacting your country's customs office or tax agent for details on respective charges and rates for packages arriving from outside your country. For any issues regarding your order, please refer to our returns policy and ensure you are tracking your order for updates.
It is the responsibility of the buyer to ensure that the shipping address is entered correctly. We strive to expedite the shipping process, which means there is a very short window to cancel or change your order, including altering the shipping address. If you need to cancel your order or modify your shipping address, please email us at avanynaturals@gmail.com immediately after placing your order. While we will do our best to accommodate your request, we cannot guarantee that changes will be possible due to varying time limits. Additionally, please note that international taxes and duties may apply based on your location.
If it's too late for our team to cancel your order, you can still return your order once it has been received. Our returns policy allows you to send the package back to us, and we will wait to see if it is returned to our warehouse. If the package is successfully returned, we can either ship it to the correct address or issue you a full refund. For further assistance, you can also refer to tracking your order to stay updated on its status.
All returns must be initiated within 30 days of purchase, as outlined in our returns policy. By placing an order at Avany Naturals, you acknowledge that you are responsible for the cost of return shipping back to us. For more details on the shipping process and how to return your package, please refer to our returns policy. Additionally, if you have any questions about international taxes and duties or tracking your order, feel free to reach out for assistance.
All of our shipments include tracking your order with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the courier to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. In our returns policy, if you have previously experienced lost or stolen packages at your residence, we encourage you to have your package delivered to a work address to ensure that you receive it safe and sound. For inquiries related to international taxes and duties, please refer to your local regulations.
USPS 1-800-275-8777 (Press 0, then 0, then press 5, then 5, then 2)
FEDEX 1-800-463-3339 (Keep saying "Speak to a representative" at each prompt)
UPS 1-800-742-5877 (Press 0 at each prompt, ignoring messages)